Terms and Conditions

Ts & Cs

Welcome to ViviFace's terms of service! By using our services, you agree to the following terms and conditions:

You must be at least 18 years old or have parental/guardian consent to use our services.

You are solely responsible for maintaining the confidentiality of your account and password.

You agree not to misuse or infringe upon any intellectual property rights associated with our services.

You may not use our services for any illegal or unauthorized purpose.

We reserve the right to suspend or terminate your account at any time, without prior notice.

Our services may include links to third-party websites or services which are not owned or controlled by us. We have no control over the content, privacy policies, or practices of such third-party sites.

You agree not to engage in any activity that disrupts or interferes with the proper functioning of our services.

By using our services, you agree to these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us.

BOOKING TERMS AND CONDITIONS

We accept bookings by phone and via our online booking system. We will require your full name, contact number and email address to secure your booking (client). The Consultation form on our website must be completed before attending your appointment

Consultation appointments are charged at £30, which will be taken upon booking to secure the consultation appointment.

Viviface Ltd require payment to book any treatment, which will be taken by card payment at the time of booking.

An appointment reminder is sent to you 72 hours before your appointment and another reminder is sent 48 hours before

Any appointment must be rescheduled within 48 hours notice

All deposit payments are non-refundable upon booking

Deposit payments will be forfeited in full should you choose to cancel your appointment for any reason

Cancellation within 48 hours, non-attendance or late arrival will incur 100% of the charge of the service booked

Viviface Ltd will save the card details used at the time of booking, and this will allow us to charge any fees should the client fail to attend, cancel their appointment with less than 48 hours notice or arrive late to their appointment

In the unlikely event that you are more than 10 minutes late for an appointment, please be aware this may result in your appointment being cancelled and you being charged 100% off the service booked

Appointments can be rescheduled 48 hours in advance free of charge without incurring an additional deposit